Job Description

Job Summary Salesforce is seeking a Senior Success Guide to partner with customers, aligning their business needs with Salesforce capabilities to accelerate adoption and outcomes. The role blends deep product knowledge, hands‑on solutioning, and consultative engagement. Key Responsibilities Engage with customers to gather, analyze, and translate business requirements into actionable Salesforce solutions. Deliver org health assessments by reviewing challenges, analyzing performance and customizations, using tools such as Salesforce Optimizer and internal tools, and providing best practice recommendations with actionable insights. Deliver advanced security assessments, identifying risks across key domains (application security, authentication, access, data, coding) and recommending best practices to strengthen security and compliance. Collaborate with architects, developers, and stakeholders to design scalable, secure, and high‑performing solutions, reviewing and contributing code when needed to troubleshoot and resolve complex platform challenges. Lead interactive demos, proofs of concept, and collaborative solution‑building sessions to accelerate feature and cloud adoption. Build and co‑develop solution components with customers to ensure faster return on value. Deliver expert coaching sessions that provide prescriptive recommendations, best practices, and technical guidance tailored to customer needs to accelerate adoption and drive success. Provide product education, technical advice, and adoption guidance to ensure customers consistently achieve their business outcomes. Act as a subject matter expert (SME) for Industry and/or Revenue Cloud, supporting internal enablement and mentoring other Success Guides. Partner with Guide Leadership to design and deliver training programs that build team skills and maturity. Generate positive feedback from customers, internal teams, and leadership by driving measurable outcomes and customer satisfaction. Show continued professional growth through certifications, Trailhead learning, and staying current with Salesforce innovations. Required Qualifications Minimum 5 years of development experience in the Salesforce ecosystem and relevant Salesforce certifications (e.g., Platform Developer). Hands‑on expertise in Salesforce core clouds such as Revenue Cloud, Industry Clouds (Health, Financial Services, Communications), Sales Cloud, Service Cloud. Experience developing custom solutions in Lightning using LWC and Apex; proficient in HTML, JavaScript, CSS. Familiarity with data integration tools and experience integrating Salesforce with various business systems, with knowledge of SQL, SOQL, Java, JavaScript, SLDS, custom CSS. Knowledge of platform authentication patterns (SAML, SSO, OAuth) and security capabilities (TLS, SSL). Experience building scalable solutions using Visualforce, Apex, Web Services, and APIs. Expertise in Flows, Process Builder and advanced declarative automation tools. Experience handling large data volumes, data migration (Data Loader, ETL tools), and performance optimization. Ability to collaborate with architects, developers, admins, and business stakeholders to translate requirements into scalable solutions. Strong communication skills with an analytical mindset. Compensation and Benefits The typical base salary range for this position is $99,400 - $150,300 annually. Benefits include time‑off programs, medical, dental, vision, mental‑health support, paid parental leave, life and disability insurance, 401(k), and employee stock‑purchasing program. Equal Opportunity Employment Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. Anyone will be assessed on merit, competence, and qualifications without regard to protected characteristics. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, and performance evaluation. #J-18808-Ljbffr salesforce.com, inc.

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