Job Description

Appointment Scheduler

The Appointment Scheduler plays a critical role on our replacement sales team, acting as the first point of contact between homeowners and our in-home sales professionals. This is not a passive call-center role, it's a sales-driven position for someone who enjoys conversations, competition, and turning interest into action.

Based in our Bedford Heights headquarters, you'll work with warm leads, build rapport with homeowners, overcome objections, and book high-quality appointments that fuel our sales pipeline. If you thrive on goals, metrics, and wins- and enjoy being part of a team that closes big- this role is for you.

What You'll Do

• Handle a high volume of outbound calls with homeowners who have already expressed interest in Pella Windows & Doors
• Qualify leads by uncovering customer needs, timelines, and decision-making readiness
• Confidently schedule in-home appointments for our sales representatives, setting them up for successful closes
• Re-engage and follow up with past or stalled leads to maximize appointment opportunities
• Overcome objections related to scheduling, timing, or hesitation by educating and reassuring customers
• Create urgency and excitement around the appointment; selling the value of the consultation, not just the product
• Accurately maintain appointment schedules, call notes, and customer details in our system
• Deliver a high level of professionalism and customer service on every interaction
• Consistently meet or exceed daily, weekly, and monthly call and appointment goals

Who You Are

This role is ideal for someone who:

• Enjoys talking to people and influencing decisions
• Is motivated by goals, performance metrics, and wins
• Can think on their feet and pivot conversations in real time
• Understands that objections are opportunities and not roadblocks
• Brings energy, confidence, and a positive attitude to every call
• Thrives in a fast-paced, high-accountability environment

Preferred Qualifications

• Previous experience in high call-volume environments (inside sales, appointment setting, call centers, canvassing follow-up, etc.)
• Proven ability to deliver excellent customer service with a sales-first mindset
• Strong communication skills and professional phone presence
• Ability to multitask, stay organized, and work efficiently under pressure
• Comfortable working toward daily and monthly performance goals

What We Offer

• Industry Leading Brand
• Base Salary + Incentives
• Paid Vacation
• Insurance (Health, Vision, Dental, Life)
• Flexible Spending Account
• 401(k) & Profit Sharing

Gunton Corporation is pleased to be an equal employment employer. Decisions concerning employment, transfers, and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law.

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